Get an in depth understanding of how the Food App works exactly! There are three different apps at play here to make the entire process of delivery possible.
User App: This is the app that is downloaded by the User. The User can download this app from the Google Play Store and the iTunes App store. Splash Screen with your Logo will appear here.
Restaurant App: This is the app that is used by the Restaurant. This app is also available for download from the Google Play store and the iTunes App store. Splash Screen with your Logo will appear here.
Delivery Driver App: The driver has to use this app to complete the delivery. The Driver will be able to download the app from the Google Play store and the iTunes App Store. Splash Screen with your Logo will appear here.
The User can login into the App by using their Mobile number.
The User can also login into the App by using Face ID / Touch ID / Social Media Accounts (Google & Facebook) / Apple Account.
After entering the Phone number, user can either enter the OTP or the alphanumeric password. App Owner will decide and set in Admin Panel Settings of what he wants in his App >> OTP or Password. OTP can be send either using Twilio or Firebase method.
User can enter alphanumeric Password. (If this is set by the Admin).
Users can login to the App using Mobile number & Social Media credentials (Facebook or Gmail). There will be multiple steps for registarion.
After entering the Phone number, User will be asked to enter the OTP or password (as set by the App owner).
User can enter his full name in order to register on the App.
User can enter his email address and proceeed ahead. Once User is successfully registered on the App, he can login and use the Apps.
The Application Menu is the place where every tab of the app is listed. One can move from one tab to another right from this place.
User App: This is the Application Menu that is available in the Customers app. It lists all the important sections such as Profile, Order history, Notifications, Wallet, Invite friends and Support etc.
Restaurant App: This Application Menu is available in the Application of the Restaurant. This will have all the sections pertinent to the Restaurant app such as Profile, Earning History, Menu Items, Bank details, Manage Document, Order Statistics, Restaurant Settings, and Support.
Delivery Driver App: This page of the App has all the important sections relevant to the Driver. These sections include Profile, Manage Vehicles, Manage document, Order history, Bank Details, Payment, My Wallet, Way Bill, User feedback, Order Statistics, Invite Friends.
User App: The User will be able to choose from all the nearby Restaurants registered on your App. This page of the App will present a list of all the Restaurants. You can filter the list by Cuisines and can also sort the listing.
User App: This is the section that will enable the User to place an order from the Restaurant of their choice. They will be able to see all the Restaurants that appear online on the App.
Restaurant App: This page will allow the Restaurant owners to make themselves available by sliding the Online or Offline option. When online, they can receive orders when Offline they will not be shown to the customers and thereby will not receive any orders.
Delivery Driver App: The Driver can set his availability to pick and drop the order on this page. The Driver can make himself available by sliding the radio button to Online. If turned to Offline, the driver will not receive any request for delivery.
This screen allows the User to search for the food Items that they are looking for. User can also select any Restaurant and view its Food Items.
After the user makes selection, they can add their favorite Items to the Cart.
This screen is where the user can modify or edit the Items added in the cart.
There are Food Items which need customization and toppings. This screen allows the User to add toppings as per their preference.
This Screen will allow Customers to checkout and confirm the purchase. Here User can add the Address, Payment Mode, option for "Deliver to your Doors" OR "Take Away". User can also add the Tip for the driver.
This screen will allow the User to add Voice Instructions for the Delivery Driver(if any) and can opt for "Contact Less" Delivery. After providing all the details, User can confirm the purchase.
The final step in the checkout screen will allow you to choose the payment method for the order like Cash, Card or Wallet. Here User can add/save multiple Cards.
This is the screen that shows the wallet balance. It also allows the driver to add money to the wallet or send money to other Users.
User App: The User is notified that his order has been placed. It also states that the order will be delivered shortly. User can tap on Track Your Order to track the Order in real time on Map.
Restaurant App: Once the order is placed, the Restaurant app immediately shows a screen where the order details are shown. The Order is presented in the NEW ORDERS section.
User App: The User can now track their order on Map in realtime. This page will show a flowchart with all the stages of the order right from the order being placed to it being delivered. The Map will also help locating exactly how far the order is.
Restaurant App: Restaurant can view the Order details and can confirm or decline the Order.
Restaurant App: Once the Restaurant accepts the placed order, they will be shown a screen with the Item details and a button that says “ASSIGN DRIVER”. On tapping this button, the request for pickup and delivery of the order will be sent out to the nearest Delivery Driver.
Delivery Driver App: The Delivery Driver sees the request as a notification on his screen along with a timer. The Driver must accept the order within the given time or else the request will automatically get canceled and passed on to another driver.
User App: The User will see the step by step status of his Order like the Order is accepted by the Restaurant and Delivery Driver has been assigned.
Restaurant App: The Restaurant will be notified after the Driver accepts the order. The notification will state that the Delivery executive is on his way to collect the order. This screen will continue to show the particulars of the order as well.
Delivery Driver App: The Delivery Driver will be able to see the Current Task on this page. It will show the address of the place that the order has to be collected from and the address of the delivery for the order. This page also shows the options of Call, so that he can call the restaurant and Navigate to help reach the Restaurant using the Map.
Delivery Driver App: Driver can now reach the Restaurant and pick up the order. The Delivery Driver will be able to see the Items Ordered so that he can pick it up without any confusion. He will then take a picture of having collected the order and update on the app as “ORDER PICKED UP”.
User App: The User can now see the status of the Driver along with an estimated time of arrival. The flowchart gets appropriately marked as per the movement of the Driver.
Restaurant App: The Restaurant too will now be able to track the exact status of the order. The Restaurant will be able to see whether the order has reached the recipient or not.
Delivery Driver App: After the order is picked up by him, the will now be able to see the address of the Recipient. They will also have the option of Calling the Customer for instructions and tracing the location on a map so that they can drive and reach them easily.
Once the order gets successfully delivered to the Customer’s Address, it is appropriately updated on the App. The page also mentions the steps of Delivery along with the Time.
Apart from that the page has 2 buttons in the bottom:In case the driver marks the order as delivered, however, the customer hasn’t received it, the User can tap on this button and the admin will be notified. The Customer can also call the Delivery Driver directly by clicking this button.
This button is to be tapped when the customer confirms that the food has been delivered successfully.
The Restaurant App is loaded with attractive features. The App menu has different sections relevant to the Restaurant.
Restaurant can see his Earning history date wise and can also see the Total number of Orders and Total Earnings.
This Screen will show the details of the orders that have been placed through the app.
This screen will enable the Restaurant to On/Off the Food Item availability.
This is the screen that will allow the Restaurants to update and upload the required documents on the app.
The restaurant can update all the banking details for the app on this screen.
This screen will show a graphical representation of the total earning and the orders placed.
This screen will allow the Restaurant to micro manage different particulars including average time taken to prepare an order, how many items can be added per user, minimum order price etc. Here Resturant can select the Delivery Driver types they want like "Personal Delivery Driver (if they have their own Delivery Drivers)", Other Delivery Drivers (Marketplace Delivery Drivers)" Or "Both". Restaurant can also set the option of Take Away as Yes or no.
The Restaurant can set all the details of the Restaurant including Contact Person, Address etc.
Here Restaurant can set the timing of his Restaurant and can set in two separate Slots.
Restaurant can manage his item Image gallery and can upload the Images and Videos to showcase to the customers.
This section will describe the important features of Delivery Driver Application.
The driver can get online if they want to start accepting orders for Food Delivery. When they turn themselves online, they will be able to select the vehicle they want to deliver the food on.
This is the screen where the Driver can manage all their vehicles from. They can add new vehicles and manage and edit the existing ones. They can also delete the vehicles per their choice.
This screen allows the uses to modify the information that the Drivers have uploaded on the app. They can change the make and model of the vehicle along with the vehicle number and year of release.
This page will allow Drivers to select the necessary documents on the app.
This page will enable the drivers to upload the relevant documents like drivers license etc.
This page will allow the users to check the Order History and Earnings.
This screen shows the driver the particular details of the order such as Pickup address and Delivery address, delivery earning etc.
This screen enables the driver to fill in all the bank information in the App.
The Driver can fill in his card information here. Driver can save his multiple Cards here. Driver need Card payment to add Money in wallet.
This is the screen that shows the wallet balance. It also allows the driver to add money to the wallet or send money to other Users.
This screen will show the driver a graphical representation of the orders delivered and earnings made.
This screen shows what is the kind of feedback that the customers have given him.
The Delivery Driver can also rate the Customer based on their experience of delivering the Food.
The Waybill for the Delivery Driver will be displayed here with all the necessary details.
User can add a favourite location for Food Delivery
Along with phone call and text chat option, User and Delivery Driver can also use the Video call option to communicate with each others. This section allows the Driver and the User to remain connected with each other via Video call.
This is the page where the User, Restaurant and the Driver can manage and edit their profiles. They can update their name, email address etc. from right here.
User can change his App Password from here.
User can view list all the Notifications Here.
User can change the Language of the App anytime.
User can change the Currency of the App anytime.
This page generates a coupon for referrals that the Customer as well as the Driver can get on a transaction made over the app by someone they referred.
This page has all the support related information of the Application.
This page gives the user assistance with the order.
In case there is an issue with the delivery, the Customer can mention it here and get assistance.
This page will have all the basic terms and Conditions that are pertinent for using the app.
This screen gives all the details of the Privacy Policy of the Application.
This page will allow the Customer, Driver as well as the Restaurant to Contact the Admin.